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Pharmacy inspections

Inspection reports and learning from inspections

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Working collaboratively to implement electronic repeat dispensing

Pharmacy type


Pharmacy context


Relevant standards

  • 4.2 - Pharmacy services are managed and delivered safely and effectively

Why this is notable practice

The pharmacy is working collaboratively with GP practices to provide a more efficient pharmacy service. To date this has seen an increase in electronic repeat dispensing from 0% to 80% during the COVID-19 pandemic.

How the pharmacy did this

This busy surgery pharmacy had seen an increase in work volume caused by the COVID-19 pandemic. After reviewing its working practices, it had set up meetings with the local surgeries. The pharmacist had worked with the surgeries to demonstrate how electronic repeat dispensing (eRD) may support workload in both GPs’ practices and pharmacies. The switch to eRD for suitable patients had been implemented seamlessly. And 80% of prescriptions received were now through the eRD service.

The pharmacy had also agreed changes to the frequency of prescriptions for people who had a weekly multi-compartment compliance pack. The changes allowed the pharmacy to manage stock issues and seek prescriptions for alternative prescriptions more efficiently.

What difference this made to patients

People feel assured they will receive their medicine in good time due to the automatic processes in place. And the reduction in workload for both surgery and pharmacy teams allows each team to dedicate its resources to other important tasks.

Highlighted standards

We have identified the standards most likely and least likely to be met in inspections, and highlighted examples of notable practice for each of these standards; to help everyone learn from others and to support continuous improvement:

  1. 1.1 Risk management
  2. 1.2 Reviewing and monitoring the safety of services
  3. 4.2 Safe and effective service delivery
  4. 4.3 Sourcing and safe, secure management of medicines and devices
  5. 2.2 Staff skills and qualifications