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Pharmacy inspections

Inspection reports and learning from inspections

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Using experience to help manage access to pharmacy services during busy periods

Pharmacy type


Pharmacy context


Relevant standards

  • 4.2 - Pharmacy services are managed and delivered safely and effectively

Why this is notable practice

The pharmacy team are using their experiences from the Easter Bank Holiday opening to inform ways to manage the increase in people presenting at the pharmacy.

How the pharmacy did this

The pharmacy had been very busy over the Easter weekend with large queues building up outside the pharmacy. To manage this, a team member wearing personal protective equipment (PPE) took a notebook out to people in the queue to record their details and what they were at the pharmacy for. The team used this to ensure medicines were ready to collect when the person entered the pharmacy. This meant people were not waiting for long in the pharmacy. The pharmacy’s card machine could be taken outside so people could make contactless payments whilst in the queue. This also helped to reduce the time spent in the pharmacy.

What difference this made to patients

This process helps to ensure people are not kept waiting for long when presenting at the pharmacy. And it helps the pharmacy team support the social distancing requirements.

Highlighted standards

We have identified the standards most likely and least likely to be met in inspections, and highlighted examples of notable practice for each of these standards; to help everyone learn from others and to support continuous improvement:

  1. 1.1 Risk management
  2. 1.2 Reviewing and monitoring the safety of services
  3. 4.2 Safe and effective service delivery
  4. 4.3 Sourcing and safe, secure management of medicines and devices
  5. 2.2 Staff skills and qualifications