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Pharmacy inspections

Inspection reports and learning from inspections

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Using a FaceTime link to keep at-risk staff connected from a separate room.

Pharmacy type


Pharmacy context

COVID-19 notable practice 

Relevant standards

  • 2.5 - Staff are empowered to provide feedback and raise concerns about meeting these standards and other aspects of pharmacy services

Why this is notable practice

The pharmacy is using technology to allow an ‘at risk’ dispenser to work safely on her own. This was done in a way which reduces the risk of her contracting coronavirus whilst maintaining remote contact with her colleagues. The link also helps her feel less isolated.

How the pharmacy did this

The pharmacy had introduced a FaceTime link from the compliance aid room to the main dispensary. This allowed a dispenser, who took a medicine with immunosuppressant activity (but did not have ‘shielded’ status) to work safely on her own. The superintendent had introduced the link to ensure that she didn’t feel cut off from her colleagues whilst reducing her risk of exposure to coronavirus.

What difference this made to patients

As the dispenser is still able to work, there is no disruption in the supply of medicines to patients who have their medicines in multi-compartment compliance aids.

Highlighted standards

We have identified the standards most likely and least likely to be met in inspections, and highlighted examples of notable practice for each of these standards; to help everyone learn from others and to support continuous improvement:

  1. 1.1 Risk management
  2. 1.2 Reviewing and monitoring the safety of services
  3. 4.2 Safe and effective service delivery
  4. 4.3 Sourcing and safe, secure management of medicines and devices
  5. 2.2 Staff skills and qualifications