- 4.1 - The pharmacy services provided are accessible to patients and the public
Why this is notable practice
The pharmacy is signposting people to visual resources designed to support them in using their inhalers effectively. This allows people who are unable to access face-to-face pharmacy services during the COVID-19 pandemic access information to support them in managing their health.
How the pharmacy did this
The pharmacy was striving to provide people with the same services they were receiving before the COVID-19 pandemic. It continued to provide New Medicine Service (NMS) consultations by telephone. And the pharmacist had researched what information was available to support people who were unable to access face-to-face services.
The pharmacist had found a range of videos providing clear, step-by-step guides on inhaler technique to ensure people were using their inhalers correctly. The videos were created by Asthma UK. They were designed for people to check they were using their device in a way which would provide optimal management of their symptoms. The videos were available through the Asthma UK website, along with other health advice such as specific information related to coronavirus.
What difference this made to patients
People can continue to keep safe by staying at home. And they feel assured they have access to up-to-date information to help them use their inhaler devices effectively.
We have identified the standards most likely and least likely to be met in inspections, and highlighted examples of notable practice for each of these standards; to help everyone learn from others and to support continuous improvement: