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Pharmacy inspections

Inspection reports and learning from inspections

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Pharmacy type


Pharmacy context

The pharmacy is situated on a high street and is open Monday- Saturday 0830-1730 and Sunday 1000-1600. In addition to providing essential NHS services the pharmacy offers Medicines Use Reviews (MURs) and New Medicines Service (NMS). The pharmacy also offers malaria prevention treatment through a private service and the seasonal flu vaccination service. The pharmacy dispenses approximately 14,000 NHS items per month (including domiciliary dosage system (DDS) trays to community based patients) and a small number of private prescriptions and veterinary prescriptions. Included in the NHS figures is the supply of medicines in. The pharmacy provides care home services to 7 homes.

Relevant standards

  • 1.8 - Children and vulnerable adults are safeguarded

Why this is notable practice

The pharmacy team take a proactive approach in supporting potentially vulnerable patients, as part of a multidisciplinary working arrangement.

How the pharmacy did this

Procedures relating to safeguarding vulnerable adults and children were in place. Staff completed e-learning on this subject and pharmacy professionals had either completed or were working through their level 2 CPPE safeguarding training. Contact details for safeguarding agencies were available and the team were aware of how to raise a concern by escalating it to a pharmacist. Dispensers work with surgeries to monitor and review patients’ needs and pharmacy staff are involved in multidisciplinary working with other agencies. This includes monitoring vulnerable patients through ‘patient care orders’ where the pharmacy team reported concerns relating to vulnerable patients regarding the state of their clothing and personal grooming when attending the pharmacy.

What difference this made to patients

Working closely with other agencies the pharmacy team ensures that patients who are vulnerable for reasons such as self-neglect, receive the support they need to safeguard their health and well-being.

Highlighted standards

We have identified the standards most likely and least likely to be met in inspections, and highlighted examples of notable practice for each of these standards; to help everyone learn from others and to support continuous improvement:

  1. 1.1 Risk management
  2. 1.2 Reviewing and monitoring the safety of services
  3. 4.2 Safe and effective service delivery
  4. 4.3 Sourcing and safe, secure management of medicines and devices
  5. 2.2 Staff skills and qualifications