The pharmacy is located in a hospital and it dispenses approximately 3000 internal outpatient items per month. The pharmacy does not dispense private prescriptions and does not have an NHS contract. The team also provide over the counter medicines to the public. Dispensing services are provided to a varied, predominantly elderly and paediatric patient group, and the majority of prescriptions are for ocular or paediatric treatment.
- 4.3 - Medicines and medical devices are: obtained from a reputable source; safe and fit for purpose; stored securely; safeguarded from unauthorized access; supplied to the patient safely; and disposed of safely and securely
Why this is notable practice
Systems are in place and are widely used to ensure that patients understand their medicines and they are provided in a formulation appropriate for their needs.
How the pharmacy did this
Appropriateness of the formulation prescribed was routinely checked with patients as they handed in their prescriptions and adjustments were made by staff to meet the patient's needs, for example changing a solid dosage form to liquid if possible to ensure the prescribed medicines could be taken or administered. A patient's allergy status was also checked when handing in a prescription and staff took into account information such as lactose intolerance when deciding the most appropriate formulation to provide to the patient.
What difference this made to patients
The pharmacy team checks that prescriptions meet the needs of patients prior to their preparation, to ensure that patients receive the right medication.
We have identified the standards most likely and least likely to be met in inspections, and highlighted examples of notable practice for each of these standards; to help everyone learn from others and to support continuous improvement: