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Pharmacy inspections

Inspection reports and learning from inspections

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Providing a separate entrance to the pharmacy for members of the public to promote social distancing

Pharmacy type


Pharmacy context


Relevant standards

  • 4.1 - The pharmacy services provided are accessible to patients and the public

Why this is notable practice

Separating the entrances for members of the public and other pharmacy users reduces some of the COVID-19 transmission risks by enabling social distancing.

How the pharmacy did this

The pharmacy had a front and a back entrance. So, it could provide separate access for its staff and customers. Only customers used the front entrance and staff, delivery drivers and visitors used the back entrance. The new access arrangements had enhanced social distancing arrangements for people accessing the pharmacy’s services and for those providing them.

What difference this made to patients

Patients do not have to share access with staff, delivery drivers or other visitors to the pharmacy. This reduces contact with people from other households. And in turn, this helps reduce the transmission of COVID-19.

Highlighted standards

We have identified the standards most likely and least likely to be met in inspections, and highlighted examples of notable practice for each of these standards; to help everyone learn from others and to support continuous improvement:

  1. 1.1 Risk management
  2. 1.2 Reviewing and monitoring the safety of services
  3. 4.2 Safe and effective service delivery
  4. 4.3 Sourcing and safe, secure management of medicines and devices
  5. 2.2 Staff skills and qualifications