Pharmacy type
Community
Pharmacy context
COVID-19
Relevant standards
- 2.4 - There is a culture of openness, honesty and learning
Why this is notable practice
The pharmacy is supporting the mental health of its team members by encouraging them to use ‘Headspace’ a mental health App.
How the pharmacy did this
The responsible pharmacist had encouraged all team members to download and use ‘Headspace’. Headspace is a science-backed App in mindfulness and meditation, which had been made free for all NHS staff to use during the COVID-19 pandemic. The App was the subject of clinically validated research. And was designed to provide staff with tools and resources to help reduce stress, build resilience, and aid better sleep.
What difference this made to patients
Pharmacy team members are able to focus on their mental wellbeing. This means they may be better equipped to deal with current workplace pressures. This in turn helps to ensure that the pharmacy’s services are provided effectively for people.
Highlighted standards
We have identified the standards most likely and least likely to be met in inspections, and highlighted examples of notable practice for each of these standards; to help everyone learn from others and to support continuous improvement: