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Pharmacy inspections

Inspection reports and learning from inspections

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Managing queues in bad weather

Pharmacy type


Pharmacy context


Relevant standards

  • 4.1 - The pharmacy services provided are accessible to patients and the public

Why this is notable practice

The pharmacy is making plans so that in the bad weather social distancing can be maintained whilst people queue.

How the pharmacy did this

The pharmacy had considered the impact of bad weather on people queuing for pharmacy services during a review of the way it had changed its working processes during the COVID-19 pandemic. In response to the review it had created designated waiting areas in the public area of the premises, away from the counter.

The public area had been re-organised with a one-way system marked out using tape. This snaked round the gondolas and was marked at two metre intervals. There were two waiting areas clearly marked out, one in each corner of the shop to maintain social distancing between each person. This meant that people were able to queue in the shop when the weather was bad while maintaining social distancing rules. During fine weather, people were still able to queue outside where it was easier to meet social distancing requirements.

What difference this made to patients

People can wait for their prescriptions under cover during inclement weather. And can socially distance while doing so.

Highlighted standards

We have identified the standards most likely and least likely to be met in inspections, and highlighted examples of notable practice for each of these standards; to help everyone learn from others and to support continuous improvement:

  1. 1.1 Risk management
  2. 1.2 Reviewing and monitoring the safety of services
  3. 4.2 Safe and effective service delivery
  4. 4.3 Sourcing and safe, secure management of medicines and devices
  5. 2.2 Staff skills and qualifications