Pharmacy type
Community
Pharmacy context
COVID-19
Relevant standards
- 4.2 - Pharmacy services are managed and delivered safely and effectively
Why this is notable practice
The pharmacy’s team members are working well together. They are taking greater responsibility to ensure that the day's tasks are completed even when the team is busy and under pressure. This has left them feeling motivated and satisfied that they have accomplished a good day’s work and are providing a good, safe and effective service to people.
How the pharmacy did this
The superintendent had found that the greatest challenge for the team during the pandemic had been time management. As a result, it had left the team feeling deflated because that they were unable to complete their tasks even though they had worked hard all day. And so, the superintendent had drawn up a daily timetable, allocating slots for each task and a member of staff who was responsible for completing the task. She then held a brief team meeting each morning, to go through the timetable, take feedback and discuss any issues. Consequently, staff were clear on their responsibilities, what they had to do as individuals and as a team. And were able to support one another to achieve it.
Staff had responded well to the responsibility. The pharmacy felt more organised and under control. And staff mental health and wellbeing had benefitted.
What difference this made to patients
Patients’ prescriptions are complete and ready on time. And they are greeted by a more motivated team who is able to provide them with a safe and effective service.
Highlighted standards
We have identified the standards most likely and least likely to be met in inspections, and highlighted examples of notable practice for each of these standards; to help everyone learn from others and to support continuous improvement: