Pharmacy type
Community
Pharmacy context
Independently owned pharmacy in the centre of Southall.
Relevant standards
- 1.1 - The risks associated with providing pharmacy services are identified and managed
Why this is notable practice
The pharmacy is maintaining good hygiene standards by ensuring that items in frequent use by many different people are kept clean. They are doing this to reduce the risk of spreading COVID-19 via the people using them.
How the pharmacy did this
The pharmacy had made hand sanitiser available at the pharmacy entrance, at the medicines counter and at other commonly used locations around the pharmacy. It had also made individually sealed alcohol wipes available at the medicine counter. Team members were using the wipes to regularly wipe down equipment. But the wipes could also be used by people visiting the pharmacy. This meant people could wipe down the payment card machine and the shared pen, before and after they used them. There was a bin close by for people to dispose of the wipes once used. Team members were on hand to encourage people to use the hand sanitiser and wipes.
What difference this made to patients
People have the reassurance the pharmacy’s equipment is clean when they use it. Keeping equipment clean in this way helps protect people from picking up or passing on the virus.
Highlighted standards
We have identified the standards most likely and least likely to be met in inspections, and highlighted examples of notable practice for each of these standards; to help everyone learn from others and to support continuous improvement: