| Standard not met | Reason | Action being taken by the Pharmacy | By when | Notification By Pharmacy Improvements Made |
|---|---|---|---|---|
| 1.1 | The pharmacy team do not identify and manage all risks. They are behind with their workload and this increases the risks of mistakes. The pharmacy is short-staffed and there is evidence to support that this contributed to a recent error involving a child. |
Brief all pharmacy team members on the importance of following model day processes Brief all pharmacy team members on the importance of working in a clutter free environment. Review pharmacy workload and staffing levels Dispensing of prescriptions to be caught up to date Staffing to be reviewed to maintain workload levels and respond to queues, in line with Company guidance (see 1.4, 2.1) Patient safety review briefing to be undertaken monthly Remind all pharmacy team members of the requirement to use Pharmacist Information Forms (PIF) and their importance All pharmacy team members re-complete Company e-Learning on data protection and handling confidential information |
06/09/2019 | 09/09/2019 |
| 1.4 | The pharmacy asks customers for their views but recent feedback on the length of time it takes for customers to be served has not been addressed. |
Brief all store colleagues that customers wishing to wait for their prescription should be directed to the waiting area Brief Pharmacy team members on calling for support if a queue builds in store. |
06/09/2019 | 09/09/2019 |
| 2.1 | There is evidence to support that there are not always enough staff for the pharmacy to operate safely and effectively. |
Appoint new Store Manager from 19th August 2019 Staffing to be reviewed to maintain workload levels and respond to queues, in line with Company guidance (see 1.4, 2.1) |
06/09/2019 | 09/09/2019 |
| 2.5 | There is poor communication and the pharmacy team do not feel supported by their managers. There is evidence that no action has been taken when individuals of the pharmacy team have raised legitimate concerns. |
Hold a meeting with the pharmacy team to understand their concerns and agree ‘ways of working’ Ensure all pharmacy team members are aware of the escalation process for raising any concerns, including reminding the whistle blowing policy Introduce weekly huddles for sharing information within the pharmacy team |
06/09/2019 | 09/09/2019 |
| 4.2 | There is evidence that some pharmacy services are provided in a way that could put people’s safety at risk. |
Team members carrying out Medisure dispensing to be reassessed and re-signed off on Medisure SOPs Team members carrying out Medisure dispensing to be reminded of Company guidance relating to use of communication books and prescription ordering processes for Medisure patients Over the next prescription review and archive (where appropriate) paperwork in Medisure patient files |
06/09/2019 | 09/09/2019 |
Pharmacy inspections
Inspection reports and learning from inspections